Question 1

Are you a regsitered/legitimate company?

Accepted Answer

We are a legitimate U.S registered company. Our company is regsietred in the state of Wyoming.

Question 2

What's your hourly rate for your virtual assistance services?

Accepted Answer

Please complete the form above to request a custom quote

Question 3

Where are your executive assistants from?

Accepted Answer

Our executive assistants are from Kingston, Jamaica

Question 4

What kind of qualification does your assistants have?

Accepted Answer

All of our executive assistants have a Bachelor's Degree

Question 5

What language does your executive assistants speak?

Accepted Answer

English is our executive assistants language

Question 6

How do you protect your clients' private information/passwords?

Accepted Answer

1. At virtual media hive, we sign a non-disclosure order (our executive assistants included) to reinforce our promise that our clients' personal or business information will kept private and not be disclosed to third parties.
 
2. We use LastPass, a secure password manager that stores all of your clients information

Question 7

How do you communicate with your clients' on a daily basis?

Accepted Answer

We use WhatsApp for all immediate communication with our clients on a daily basis

Question 8

How do I know you and your team will execute projects on time?

Accepted Answer

1. At Virtual Media Hive, we use a reliable project management software to delegate & execute tasks on a daily basis
 
2. We use fast internet connection to ensure project deadlines are met
 
3.

Question 9

Are your executive assistants flexible to working in different time zones?

Accepted Answer

Regardless of your timezone, we'lll assign one of our executive assistants to serve you based on your region.

Question 10

How do I keep track of tasks completed?

Accepted Answer

A detailed time report will be provided at the end of each day or week to outline the tasks that were executed for each day, and the time it took to execute that task.

Question 11

What do you mean by dedicated virtual assistant?

Accepted Answer

Once you sign up for our plans, we will assign you a dedicated assistant. You can assign tasks directly to your virtual assistant like you do to your in-house employee. You can phone/video call/chat with your dedicated virtual assistant anytime during 9AM – 5PM your time zone.
 
We hire only the top applicants, which means, your virtual assistant will be able to learn your business and help you the best.

Question 12

How soon can you start the work?

Accepted Answer

Your dedicated virtual assistant will contact you and start the work within 3 business days from the time you signed up.

Question 13

Can I cancel anytime? Is there any contract?

Accepted Answer

There is absolutely no contract. We don’t lock you in. You can cancel anytime. Just email us. It’s that simple.

Question 14

I just signed up. What's next?

Accepted Answer

Based on the requirements you entered, we will select the best suitable virtual assistant for you. Please give us three business days. Once you are assigned a dedicated virtual assistant, we will email you. Your dedicated virtual assistant will start the work within three business day from the time you signed up.

Question 15

Do you have a set up fee?

Accepted Answer

No, we don’t have any set up fees

Question 16

Can I change my virtual assistant?

Accepted Answer

Absolutely. Just email us at info@virtualmediahive.com, we will pair you with a better fit.

Question 17

What if I need more hours?

Accepted Answer

You can always purchase more hours at any point of time. Just inform your VA about it. We will take care of the rest.

Question 18

Will my virtual assistant be working on the weekend or national holiday?

Accepted Answer

Absolutley. We will be happy to help you when you have a tight project deadline or anything similar to it. Since our normal working days are Monday through Friday, please just inform your VA if you want them to work on the weekend.
 
However, our VAs don't work on major holidays

Question 19

Can I track the hours my virtual assistant spend?

Accepted Answer

We have an excellent time tracking software, you can monitor even a minute your dedicated virtual assistant spend. Also, you will be provided an account manager who will also monitor and update the status for you.

Question 20

Can I upgrade or downgrade my plan anytime?

Accepted Answer

Yes, you can upgrade or downgrade your plans anytime. Just email us at info@virtualmediahive.com, as simple as that.

Question 21

Do you have any other hidden charges?

Accepted Answer

We don’t have any other hidden charges in any of our plans. You will only pay for the package you signed up for.

Question 22

Is my payment secured? What payment gateway do you use?

Accepted Answer

We use Stripe payment gateway for receiving the payments. Stripe is a reputed company, so your payment information is 100% secured.

Frequently Asked Questions About Our Virtual Assistance Services